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March 29, 2004 12:12 AM

Broken: Detroit airport keycard instructions

Ryan writes:

I took this photo at Detroit Metro Airport. Odds are pretty good that a non-English speaking person or two are going to be in direct contact with this usability disaster.
[Even this native English speaker has trouble understanding it. -mh]


Wouldn't it have been just as effective to take a photo from the airplane window, of the whole city of Detroit?

That's a pretty broken place.

Posted by: Phil at March 31, 2004 04:18 PM

I've started at the photo for ten minutes and I still can't figure it out. So this is one of those things that gives you a ticket at a parking lot? And the machine is broken so there is some guy who will manually had you the ticket if you pull up to some other location? Is that what is going on?

Posted by: J. Scott at July 2, 2004 05:35 PM

Like many other parking lots, the purpose here is that the device shown is for use by keycard holders (such as those who have monthly permits). People who need admission on a daily (or per-use) basis, need to pull up to get a ticket out of a separate machine. The confusion is that a per-use driver might think he should swipe his credit card in the card reader.

Posted by: Jim at July 12, 2004 11:41 AM

i find this amusing because it says "Insert Card Completely", and then at the bottom of the slot it says "Remove Sweetly"

Posted by: Dragon at December 12, 2004 03:26 AM

I think it says "Remove Swiftly"

Posted by: Kit at December 29, 2004 04:59 AM

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