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June 4, 2004 12:01 AM

Broken: Macy's confirmation email

Phil Terry sends in the confirmation email Macy's sent him after he ordered a $150 gift card. Note how the email doesn't describe what he ordered in words a customer understands:

Thank you for shopping at Macys.com.
Your order is currently being processed. The details of your order are listed below.

Macys.com Order# 198175693




PRODUCT DESCRIPTIONREQUESTEDAVAILABLESHIP DATE
EGC-MCDADSTD03
1
1
03/05/2004

.
.
.

Sincerely,


Macys.com Customer Service
http://www.Macys.com
MacysMailDesk@FDS.Com
1-800-289-6229
Our office hours are Mon - Sat 9am to 6pm, Sunday 11am to 7pm

Comments:

Someone should tell Macy's about this glitch.

Posted by: Funnyman at June 9, 2004 07:55 AM

I understand what it means, it mostly says that he had requested 1 item of the product called something dealing with EGC-MCDADSTD03. Also that there was 1 available for them to buy and that they were going to ship the item to the person on March 5,2004.

Posted by: Heather at June 14, 2004 12:07 AM

what are you talking about, heather? it makes no sense whatsoever, except to the Macy's employees

Posted by: lane at June 16, 2004 12:05 PM

EGC=Electronic Gift Card

Posted by: Maxwell Edison at June 17, 2004 10:46 AM

EGC is a common retail acronym for "electronic gift card." I instantly knew what it meant!

Posted by: Marcy at June 17, 2004 11:33 AM

As the user of Macy's online wedding registry services I would say Macy's just really needs some usability.

There's no way to tell, as a registry "owner", the difference between an item you changed your mind about and told Macy's you don't want, and an item someone bought you.

I've had to call them to confirm that a gift was shipping and not just deleted by my fiance.

I'm still not sure about the Potato Masher....

(link: http://wedding.weddingchannel.com/search_purchase/guest_view_store_ga.asp?retailer_registry_uid=300732467&listby=dept )

Posted by: cheryl at June 17, 2004 05:54 PM

IAM TRYING TO LOCATE &PURCHASE CALAPHON COMMERCIAL NONSTICK 13 PC SETOFF THE BRIDAL REGISTRY #0016853003181 FOR $349.99 . I WOULD LIKE TO HEAR FROM SOMEONE. IFEEL I HAVE BEEN GETTING THE RUN AROUND .THANK YOU JOSEPH JACKIEWICZ

Posted by: joseph jackiewicz at August 12, 2004 07:14 PM

As a database software developer, I'm glad to see that Macy's is aggressively lowering the bar for required quality. If customers put up with that, pretty soon I won't be expected to do any work at all!

Posted by: Zed at August 21, 2004 01:10 AM

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