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September 9, 2004 12:21 AM
Broken: Dell ordering
Steve Hoffman writes:
Ordering from Dell is broken. Here's a recent conversation:
Me (on the phone with Dell Computer): I want to order a Dimension 2400 system I see on your website, but I can't figure out how much it will cost without a monitor.
Dell Phone Woman (DPW): One second, sir, let me look that up for you...Oh, first I need to set up a customer account.
Me: Just to get a price?
DPW: Yes sir. Can I have your name? (I answer) Address? (I answer). Thank you. Let me look up that info for you...
DPW: Oh, here it is. That would come to $840.
Me: The Dimension 2400?
Me: Without the monitor?
Me: But here on your website, it costs $449, WITH the monitor.
DPW: That's right, sir.
Me: So, you are going to charge me twice as much to not send me the monitor?
DPW: Yes, sir.
Me: Doesn't that sound just a little goofy to you?
DPW: Yes, sir, but that's the way it is.
Me: (as I hang up the phone, hysterically laughing...) Thanks.
So, not only did I waste my time in some Fellini like zone where less stuff costs more, I'll probably wind up getting Dell catalogs for the rest of my living years since they got my name and address. Off to the Apple Store.....
[P.S. Speaking of which, the New York Times review of the new Apple iMac. -mh 9/16/04]
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