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A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
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Previous: Dictionary.com error | Main | Next: Viawest tag line
November 17, 2004 12:13 AM
Broken: Sign for employee ideas
Richard Bland writes:
The hospital where I work is not known for its progressive ideas and acceptance of change. This attitude became even more clear after lunch in the cafeteria. A new sign had appeared to instruct those of us that might continue to offer new insightful changes - exactly where to place our suggestions.
_@_v - i've seen worse...
_@_v - this commander at our local army reserve center has a "complaint department - take a number" tag attached to the pin of a hand granade on his desk...
I am not sure this is broken. After all, near the trash is a great place to any important sign, as you are sure that everyone who goes to the cafeteria will see it, that they will spend a minute there anyway dumping their trash, AND that it will be the last thing they see before going back to work.
The sign fails to explain HOW to provide suggestions, which may be why the poster assumed the association with the trash. This might be obvious from the culture of the hospital, but there is still no harm in putting an email address, a phone number, or best of all a box to accept ideas.
this site is broken!
when you click the pic to enlarge, you cant see down the garbage can, all you see is the sign.
dovy6
Your browser is broken. After clicking on the small image in FireFox, I can scroll down the now larger picture using my mouse wheel to see the rest of it.
I think I remember Mark Hurst asking people not to submit cases where ThisIsBroken.com is broken, but I would argue that in this case the image posting is broken, not the browser.
The image should be displayed faithfully at the size defined by the person who placed it online, not resized (unless on special user request).
What are you talking about, Robby?
I'm saying that when I click on the thumbnail in my broweser, I get a larger picture that has the same proportions and covers the entire area that the thumbnail does. So, it is posted in it's entirety. However, the height of the larger picture is greater, in pixels, than most people's video displays.
When I open the larger picture in FireFox, I can use my mouse wheel to scroll the picture up and down, and thereby view the entire image, but when I attempt the same thing in IE, the image is cropped by the browser window, and the rest is not viewable without saving the image first.
Hence my original statement: your browser is broken.
The posting of the picture is not broken, as the picture is posted "faithfully" in it's entirety without any resizing or cropping. Your browser is just preventing you from viewing it properly.
This question boils down to the parameters of the design. What should a browser do when given content to render that the user will not be able to fully see?
Normally, the scrollbar metaphor would apply, but Mark has graciously authored Javascript with "height=853,scrollbars=no"
IE 6 and FireFox both do roughly the same thing on my small 1024x600 laptop (not a typo, six-hundred): they ignore Mark's height request and make the window as tall as will fit on the screen. Then they display the image, cropping the bottom.
Even though Mark has insisted on having no scrollbars, FireFox still sneaks in the ability to scroll using the scrollwheel (and the arrow keys). I don't have a scrollwheel so I can't test IE, but I suspect it is possible here too.
I don't think IE is broken because it faithfully follows the instructions: "height=853,scrollbars=no". I don't think Firefox is "not broken" because it ignores the scrollbar request and lets you sneak in a mouse-wheel scroll to see the whole image. Instead, I think the whole process of image posting within the web paradigm is broken.
Incidentally, the way this problem is handled by both browsers is quite effective, but not very obvious. On IE, you need to leave the mouse motionless on the image for about a second to get a menu of options (save/print/email/save/resize) and with FireFox you can only click to resize. In either case, it alternates the image from being in its original resolution to one resampled to fit the screen.
I .have tried the new fusion.It is every thing you say it is very good.Only one thing is wrong it slips when you shave.If you get a little water on the handle it is hard to hold it right.Ihave to wrap a tissue around it to hold it firm.The handle should have rubber around it.Then it would be perfect. I hope the president of the company gets this .If not it is to bad for him not to read. john pagliaro 301 foxwood ln milford ct 06461
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Previous: Dictionary.com error | Main | Next: Viawest tag line
Maybe it's not broken.... but it sure is funny! It reminds me of something from Dilbert.
Posted by: PlantPerson at November 17, 2004 10:05 AM