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March 18, 2005 12:08 AM
Broken: In-store Blockbuster experience
J. Kelly writes:
I normally do NOT rent movies from Blockbuster Video, but in this case I was given a $5 rental card. So, I said "what the heck, it's free."
I wanted to rent "Collateral." While reading the synopsis on the display box on the wall, I was stoked to see that it was the two-volume collector's edition. So, I grab the box that has the CDs behind the display box. This box too says 2 disc set. I get home, only one disc. No bonus disc. When I go back to the store to return it, the following conversation ensues:
Me (to manager): There was only one disc in this box. There was supposed to be two.
Manager: No, it's all on one disc.
Me: No, the bonus features are on disc 2.
Manager: Oh, if you want the bonus disc, you have ask for it.
Me: What? How am I supposed to know that? The box I went home with stated this was a 2 disc set. Is it posted anywhere that you have to ask for the bonus disc?
Manager: No, we don't post that.
Me: Well that stinks. I was looking forward to the bonus features. Manager: Well, there's nothing really interesting on the bonus disc for this movie anyway.
Me: Isn't that a matter of opinion?
Manager: No, seriously, I think there's only director's commentary. No deleted scenes or alternate endings. You can go check the box.
Me: I did check the box before renting it. I like the director's commentary.
(Manager gives weird look. Totally indifferent.)
Me: I think I should get a credit for a free future rental. This was a terrible experience.
Manager: No, we don't do that. (Snickers.)
Me: You're kidding.
Me: Well, you just lost a customer for life.
(Manager shrugs & smirks.)
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