|A project to make businesses more aware of their
customer experience, and how to fix it. By Mark Hurst.
|About Mark Hurst||Mark's Gel Conference||New York Times Story on This Is Broken||Newsletter: Subscribe||RSS Feed|
Search this site:
- Current Affairs
- Customer Service
- Food and Drink
- Just for Fun
- Not broken
- Product Design
June 28, 2006 11:08 AM
Broken: AOL cancellation process
A lot of blogs have covered this already, but This Is Broken would be remiss if we didn't post the NBC News piece:
AOL has issued an apology and fired the rep responsible for that particular bad customer experience, by the way.
Comments on this entry are closed