 |
A project to make businesses more aware of their customer experience, and how to fix it. By Mark Hurst. |
| About Mark Hurst | Mark's Gel Conference | New York Times Story on This Is Broken | Newsletter: Subscribe | RSS Feed |
Search this site:
Categories:
- Advertising
- Current Affairs
- Customer Service
- Fixed
- Food and Drink
- Just for Fun
- Misc
- Not broken
- Place
- Product Design
- Signs
- Travel
- Web/Tech
Previous: Veniero's customer experience | Main | Next: Business juxtaposition
June 27, 2006 12:03 AM
Broken: Electric scooter warning label
Cheeks Yorkie writes in:
I found this warning label on a razor E100 electric scooter which contains the text "This Product Moves When Used."
I don't see this as being necessary to state. Anyone who buys a scooter expects it to move. Isn't that the whole reason for buying one?!?
When they say "this product MOVES..." Does that mean it moves in a straight line, or just shakes abd bucks like a riding bull? And in which direction does it move? I mean, if you are going to warn us about you product, lets be specific. We need to be prepared for some kind of movement..
Label on new kitchen stove: Warning: This product gets hot when you use it. In this country, you can sue anyone for anything. Thats how stupid people get rich- do something dumb and sue someone. American way of life!
I second the motion to ditch the "FIRST" crap. Some people only seem to visit the site so they can have the first comment of the day. Not cool, just as stupid as the warning lable on today's posting. which for most people it may seem that it is broken but for some..... let's just say it takes all kinds to make up this world.
"Too bad I am too smart to get rich" says: In this country, you can sue anyone for anything. Thats how stupid people get rich- do something dumb and sue someone. American way of life!
Yes, you can sue for anything but you don't always win for everything. The way people get rich is to become lawyers. They always win.
A true story: About 20 years ago, a surgeon, with help from his neighbor, a lawyer, decided to use his power lawn mower to trim his hedge. Yup. The inevitable happened. He could no longer perform surgery. Sued the lawn mower manufacturer and won his case. The company had neglected to put the appropriate warning on their product. True Story. Sad, I think.
Not broken in the sense that the warning in no way affects the user experience. The warning, while obvious,is not misleading,is very clear, concise and tells you, to the point, what to do.
How can it be broken?
It isn't "move" physically, it's "move" in the Tenacious D Wonderboy sense - the scooter has the power to move you. It's not something you'd expect a scooter to do, so I think the label is appropriate.
Steve, you got it right there. Lawyers always win. Lawyers and boookies. (Is there a difference)?
And the 'First / Last' BS is one thing, but what wastes more space are the Numb-Nuts that comment on the 'Firsts'. Oh-wait, wat'd I just do?
Is yet more sad commentary on the path the people in America are on. Thanks to the left that supports the dumbing down of our people and aided by the bottom feeding lawyers that would sue a dead man for a buck. Used to be if you did something realy dumb you suffered the consequences and maybe learned not to do it again. Was also a great way on occasion of helping to clean up the gene pool. Now you get rich by being an idiot.
I say this is broken but our national attitude is truly BROKEN.
I vote with the "this is dumb" crowd. Re: lawyers: I'd like to see the U.S. use the English system: Sue someone if you want, but if you lose, you have to pay their legal expenses. It makes people think twice about bringing the really stupid suits. (Like when your scooter surprises you by moving...)
Quite true. Frivolous lawsuits are the problem, not the labels, which, though unnecessary, are not broken.
"Sue someone if you want, but if you lose, you have to pay their legal expenses. It makes people think twice about bringing the really stupid suits. (Like when your scooter surprises you by moving...)"
That sounds like a really good idea. Let's let the court system decide more important cases than stupid lawsuits.
Sorry about the "first". It was the first time I ever had a chance to be first. Don't worry, I won't do it again. :-(
ccmushroom
Don't feel you need to apologize. Ignore the meanies who complain about "first". If it makes you happy and doesn't really hurt anyone, you shouldn't have to apologize for doing it. Besides, if people didn't do the "first" thing now and then, the complainers might have less that they could complain about.
The warning label is mainly so people won't sue if some kid thinks it's a 25-cent ride-on thing.
NOT BROKEN!
It's not so much broken that this warning label is there. Not at all. The label is just fine. What's broken is the fact that we NEED those labels in our society.
Well, Another Alex, if you can find a slot for a quarter, and it starts up, then its a kiddie ride. Otherwise, its not. I assume you were just making a joke though, it is a good one!
As strange as this post is, it is almost even as Broken/ Not Broken posts. I think these warnings of 'obvious' results are broken in general, but to big corps, its a necessary evil. the old CYA.
The manufacturer probably just paid too much attention in physics. They wanted to make sure the 7-year-old kids knew to use the earth as a reference frame and not the scooter. After all, who wouldn't think that they're stationary and all the houses, trees, etc. are moving?
As for the America's legal system, I agree with the English idea, so long as everyone doesn't have to wear those giant wigs.
Re: lawyers: I'd like to see the U.S. use the English system: Sue someone if you want, but if you lose, you have to pay their legal expenses. It makes people think twice about bringing the really stupid suits.
It also slams the courthouse door in the face of poor people with legitimate claims who could not afford the risk that they might lose the case.
to all you dudes who get to claim last post, here's a change: a contest to who can post LAST! anywho, I think this belongs with the Department of Redundancy Department.
it's funny how worked up people get about 1 word "first" just chill this is a site to show u broken stuff not to get mad over, calm down
Comments on this entry are closed
Previous: Veniero's customer experience | Main | Next: Business juxtaposition
Some people just need to have the obvious pointed out.
First????
Posted by: ccmushroom at June 27, 2006 12:26 AM