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June 26, 2006 09:44 AM
Broken: Veniero's customer experience
This past weekend I went to Veniero's, the venerable Italian pastry shop in Manhattan's East Village.
I like the cheesecake there, the coffee is decent, so it's a nice dessert place. Or used to be. When I was there this past weekend, service was non-existent unless I got up and found the waiter...
When I left, I saw why nothing was happening there. The two waiters were glued to a TV set, watching the World Cup.
I understand it's an important game, but do customers matter? Does your job matter?
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