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Previous: Science Fiction Book club flyer | Main | Next: USPS change of address notification
October 14, 2006 12:03 AM
Broken: Chevy Chase Bank e-statements
A reader named Kim points out:
Chevy Chase Bank just recently gave customers access to electronic statements online, but the list of statments is in order ascending by date.
What are the chances that I want to see the oldest statment available to me? It is much more user-friendly to have the most recent statements at the top and the oldest statements at the bottom. I shouldn't have to scroll to see the most recent statment.
I agree, I would also start with the latest statement. And additionally give the option to change it into descending/ascending.
So yeah, it could have been done better, but is that really broken?
Of course not. What, do you actually expect a huge company like that to spend an extra...five seconds adding an ascending/descending option?
I think it's maybe more broken that you left your account number in plain sight on the screenshot you sent in...
My guess is that somebody noticed it in user testing, but since the requirement did not specifically state the date sort, it was a $25,000 change request that IT could not get in until 1st quarter 2008, unless expedited and cost $100,000.
[quote]I think it's maybe more broken that you left your account number in plain sight on the screenshot you sent in...[/quote]
Would it really do anyone any good to know that "Kim" has that account number?
I had the same problem with my Union Bank of California account until I noticed that there was a "preferences" link. It allowed me to sort by newest or oldest. I can see from the picture that this account also has a preferences link. I suggest that you investigate it.
What if you couldn't remember the date for your statement? I don't know what would help. Maybe a search engine for the statement or a phrase after the date. Also replace this with 12 calenders. Easier for us to see rather than constantly scrolling down.
"Would it really do anyone any good to know that "Kim" has that account number?"
Considering that women frequently change their last names when getting married, it wouldn't be hard to call up, give the account number and "Kim" with the wrong last name, and then pass it off as her maiden name and claim to have gotten married recently.
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Previous: Science Fiction Book club flyer | Main | Next: USPS change of address notification
I don't know what's worse:
1. How broken it is;
They should at least give you the option of ascending/descending.
2. That's I'm still dumb enough to declare "first!"
3. That your bank shares its name with a commedian.
Posted by: mussorgsky112 at October 14, 2006 12:16 AM