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November 30, 2006 12:03 AM

Broken: UPS credit card selector

UpsshippingA reader named Jason S. writes in:

The shipping website lets you select a credit card from your profile to pay for a shipment.

Unfortunately, if you have more than one American Express card in your profile and the 11th and 12th numbers are the same on both cards, then you just have to guess which card your shipping fees will be charged to since you cannot see the remaining numbers.

UPS needs to make sure this drop-down field is wide enough to show the full detail necessary to make this feature useful.


And that website cost how much?

*How To Get Around This*

(does not negate brokeness)

Select a credit card and look at it on the Modify Credit Card page.

Oh, yes, first.

Posted by: The Pondermatic at November 30, 2006 08:59 AM

Actually, in a way, it's IE that is broken. While browsers like Firefox and Safari will allow developers to set a smaller default or "hidden" width for dropdowns, they increase in width when they are expanded. However, in IE, they never expand beyond the unexpanded width, meaning you either have to create a very wide menu or obscure content.

However, any web designer should know this, and developers and QA testers should be testing on a wide range of browsers. UPS's web development team definitely failed in some basic parts of the job.

Posted by: Steve J at November 30, 2006 12:44 PM

Reminds me of a similar problem I had with my new Amex card - the white signature strip on the back had a bunch of numbers printed on it, leaving only about an inch-wide area for me to sign.

Posted by: Sashazur at November 30, 2006 01:41 PM

Your broken then... Sign over the Numbers..... the first series is usually the card number it's self.. there is no reason you can't sign over them.. and most are towards the center of the signature strip anyway so you should also be able to sign below them..the only numbers you really need to be able to read there are the last 3 or 4 that are for security reasons..

Posted by: Infinity306 at November 30, 2006 03:46 PM

as a poor college student avoiding additional debt like the plague, I can't understand why you would want two amex cards...

but, yes. broken.

Posted by: Zounds Padang at November 30, 2006 08:21 PM

maybe his WIFE has one? Many families share accounts and each partner has their own credit card tied to the same account (thus the same numbers at the end)

Posted by: katkat at November 30, 2006 11:13 PM

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